Safety Policy
Safety Policy
Last updated: 2026-05-19
Safety is foundational to everything we do at Myfitnessapp. This policy describes the measures we take and the standards we expect.
Host Verification
Before a host can publish a listing, we verify:
- Government-issued ID (matched to legal name on file)
- Professional qualifications appropriate to the listing type (certifications for trainers, business registration and insurance for gyms and studios)
- Banking details for payout (verified via Stripe Connect)
- Acceptance of demographic and health-condition responsibilities (the host declares the clients they are qualified and insured to serve)
Listings remain unpublishable until verification is approved by our Trust & Safety team.
Guest Safety
- Guest health information is encrypted at rest (AES-256-GCM). Hosts do not see your health disclosures — they only see whether their listing accepts your declared conditions.
- Search results only return hosts who have explicitly declared they can serve your declared health conditions.
- Every booking creates an immutable snapshot of the guest's disclosure and the host's acceptance at the moment of booking. This snapshot is retained for 7 years for insurance/liability evidence.
In-Session Conduct
Both hosts and guests agree to the Community Guidelines (separate document). Conduct that violates the Guidelines — including harassment, discrimination, intoxication, or any behaviour that endangers participants — is grounds for immediate suspension and review.
Emergencies
In the event of a medical emergency during a session, the host's first duty is to the guest — call local emergency services (911 / 112 / equivalent), provide first aid within the host's qualifications, and notify Myfitnessapp Trust & Safety as soon as practical.
Reporting
Any user can report a safety concern via:
- The "Report" button on a listing, host profile, or message thread
- safety@myfitnessapp.com for urgent matters
We aim to acknowledge safety reports within 24 hours.
Insurance
Hosts are required to hold their own professional and liability insurance. The Platform does not provide primary insurance for sessions, but in jurisdictions where we offer MyfitnessCover, see the separate MyfitnessCover terms.