Terms of Service
Terms of Service
Last updated: 2026-05-19
By using Myfitnessapp ("the Platform") you agree to these Terms of Service. If you do not agree, do not use the Platform.
Eligibility
You must be at least 18 years old to create an account. By signing up you represent that you meet this requirement.
The Platform
Myfitnessapp is a marketplace that connects guests with fitness hosts (trainers, gyms, studios). We facilitate discovery, booking, and payment. We are NOT the provider of the fitness sessions themselves — hosts are independent operators responsible for the services they provide.
Account
You are responsible for the security of your account credentials. You must notify us immediately of any unauthorised access. You may not share your account with another person.
Bookings and Payments
- Guests pay the listing price plus the platform service fee at booking.
- Hosts receive their listing price minus the host service fee at payout.
- Platform fees are non-refundable.
- Refunds for cancellations follow the host's selected Cancellation Policy (see separate Cancellation Policy document).
- Disputes about quality of service follow our Disputes process and may be reviewed by Trust & Safety.
Host Obligations
If you list services on the Platform, you represent and warrant that:
- You are qualified and (where required by local law) licensed to provide the services you list.
- You hold appropriate insurance for the services you provide, including injury and liability cover.
- The demographic and health condition acceptances on your listing are accurate — you will only accept clients whose disclosed needs you are qualified and insured to serve.
- You will comply with all applicable laws including tax, employment, health and safety, and anti-discrimination law.
Safety Attestation
You represent that the health information you provide during signup and in your profile is accurate. Misrepresentation may void insurance coverage for activities you book.
Prohibited Conduct
You may not:
- Use the Platform to harass, threaten, discriminate against, or harm any person.
- List or book services that violate applicable law.
- Attempt to circumvent the Platform's booking and payment systems to avoid fees.
- Misrepresent your identity, qualifications, insurance coverage, or health status.
Violations may result in suspension, deactivation, and where appropriate, referral to law enforcement.
Disclaimers
Fitness activities carry inherent risk of injury. The Platform does not warrant the suitability of any specific session for any specific person. Always consult a medical professional before beginning a new fitness regime.
Limitation of Liability
To the maximum extent permitted by law, Myfitnessapp's aggregate liability for any claim arising from your use of the Platform is limited to the fees paid by you in the 12 months preceding the claim.
Changes
We may update these Terms from time to time. Material changes will be notified by in-app message or email at least 30 days before they take effect.
Governing Law
These Terms are governed by the laws of the jurisdiction in which Myfitnessapp is incorporated. Disputes will be resolved through binding arbitration except where prohibited by applicable law.